If the product you have purchased is defective, we will replace it, or issue a store credit. Our in-home audition program is designed to eliminate the need to return an item due to it not matching your system or preferences.
We strive to find the right product for your unique situation. We will work with you to find a sound solution recommend what product will resolve your issue. Please read the policies below.
Special orders are not returnable for refunds, only store credit.
Regarding Used & Demo items
All items listed on the demo and used page are sold without warranty unless otherwise stated and are non-refundable. All sales are final.
We have many items available for in-home audition, and we always encourage you to “try before you buy” if you have the opportunity. If, however, you choose to purchase an item that was available for an audition without an audition, the risk is yours. When in doubt about this policy, please call us to inquire.
Returning Your Items For Store Credit: Requirements
Two Important Conditions for a “Happy” return:
- We will need to receive the original box, manuals, and any materials that came with the product in order for you to receive full credit with no restocking charges. The item/product must still be in like-new condition or in the case of defective merchandise, the condition it was received in.
- If the item had Free Shipping and you are returning a non-defective product, the original shipping cost will be deducted from the total that will be refunded back.
Shipping and handling charges cannot be reimbursed unless it is our mistake. Yes, we can make mistakes – not often, but it can happen.
Initiating a Return For Store Credit From Your My Account Page
You can initiate the return for store credit process by accessing your past order from your “My Account” area. You can select to return an item from a recent order. You will be asked select which items in the order are to be returned, the reason for the return, and any additional comments they may want to include.
Initiating Returns For Credit If You Don’t Have An Account
- Call or email us – Tell us your order number, what you would like to return & Why.
- Wait for our reply – We will respond within 24 hours with instructions for returning your item (s)
- Send the items back – Once we receive the items and inspect them, we will fulfill your return request by issuing store credit.
We will process your store credit once we receive the item back and have inspected it. We do our best to inspect returned items within 24 hours of receiving them. If the returned item fulfills our requirements (see above), you should receive your credit 5 business days of when we receive the item back from you.